General FAQ

What is Viyet?

Viyet is the online destination for buying and selling designer pre-owned designer furniture, vintage, and antique home goods and accessories. We make it easy for high-end furniture owners to sell their items when it comes time to move or redecorate. For buyers, we offer online access to luxury brands , all for 50-80% below retail prices and for immediate delivery. Viyet is a subsidiary of Sotheby’s Inc.

What does Viyet’s name mean?

Viyet (pronounced VEE-yet) is a play on the interior design term ‘vignette.’ Defined as the arrangement of various decorative objects to add character to a living space, the term reflects our mission to inspire transformation by connecting sellers of great design with buyers who are looking to acquire the perfect piece.

How does Viyet source its merchandise?

Viyet’s merchandise represents pre-owned furniture, lighting, and accessories sourced from individual homes, interior designers, showrooms and antique dealers. Every item that is available for sale on Viyet has been personally vetted by our team of experienced curators. As such, we are pleased to guarantee the authenticity of every item purchased through our site.

Why did Sotheby's buy Viyet?

Like any great partnership, it’s all about the way Sotheby’s and Viyet complement each other. Our exceptional e-commerce platform will help continue to grow the Sotheby’s name as the most trusted in the collecting decorative arts and furniture space to the current and new generation of collectors. In addition, we can offer our community of design aficionados the very, very best selection from Sotheby’s decorative arts and furniture categories, in addition to the consigned inventory we always offer. Together, we’re focused on delivering you — the most important part of our business — the best furniture, accessories, art, lighting, antiques, and vintage pieces you can possibly find online.

Will the way I buy, sell, or even browse at Viyet change in any way?

Not at all. You’ll still be able to consign and purchase items on viyet.com the same way you’ve been. You’ll also still be able to make an offer for those special pieces that you’ve had your eye on. You’ll also browse and search Viyet by item, designer name, category, color, style, height/depth/width, location, and the room you’re looking to re-design. If you need any assistance, our Client Service team is always available — along with our Live Help chat.

Are you changing you name?

We're keeping our name the same, so you'll still visit us at viyet.com.

Will there be any immediate changes to the operations of the Viyet brand and business?

While our new association with Sotheby’s is a game-changer for us, we are excited to be able to continue to deliver the brand and business operations (including our tailored approach to client service) you already know and love.

Will customers have access to Sotheby’s products?

Yes! This is the best news of all: You’ll have access to a unique selection of offerings from the Sotheby’s platform. Specifically, Viyet will be the place to find incredible pieces from Sotheby’s decorative arts and furniture. In the future, we may offer even more items from other categories, but for now, we’ll be concentrating on those particular ones. So you might want to make some room for all of the exquisite new arrivals coming your way starting late February — perhaps now’s the time to become a consignor at Viyet.

Buyer's FAQ

Can I see an item in-person before purchasing?

Most items are not available for in-person viewing as many of these pre-owned pieces are held in private residences until sale. Because of this limitation, our expert Curator team inspects, photographs, and documents the exact condition and every detail of each piece on our site. We also offer a return policy should you be unhappy with your purchase for any reason.

What is your authentication process?

Our team of expert Curators is comprised of industry professionals that inspect, photograph, and document every detail of a piece before it is put on our site for consignment. We inspect all goods for appropriate brand markings, collect provenance where applicable, and thoroughly research merchandise to guarantee authenticity. Our consignors include individual sellers, dealers, and showrooms, many of whom are available only to-the-trade.

How do I make an offer?

To purchase, you can use the Buy Now button or use the Make an Offer feature. The Make an Offer feature is located directly below the Buy Now button. When you enter an offer, a button to submit the offer will be presented.

When you use the Make an Offer feature, you submit an offer to the seller for consideration. Sellers typically respond within one day. A seller may counter, accept, or refuse an offer. Offers are non-binding, so you can bid on a piece and there is no obligation to purchase. That said, if a buyer and seller come to agree on a negotiated price, most accepted offers do result in the sale of a piece. If you do not wish to proceed with a piece on which you are bidding, simply let Viyet Client Service know that you wish to retract the offer. Making an offer on an item does not reserve the item, and it will be available to other buyers until you proceed with checkout. So, if you really love a piece, we suggest that you act fast to purchase.

May I put an item on hold?

Since we have a responsibility to our consignors to list the pieces that have been consigned with us, we are unable to put pieces on hold. It is possible that another client could either bid or purchase this piece at the full asking price, so if you love a piece, we recommend that you act quickly.

How do I add an item to my favorites?

To add an item to your Favorites, click the heart icon on the product list page or the product detail page. To see your Favorites, click the heart icon at the top of the page.

What is your shipping policy?

Click here to learn more about our shipping policies.

What is Viyet's return policy?

We take great pride in the quality our merchandise. We carefully inspect every piece on our site for condition and authenticity, and make every effort to fully disclose all details of each piece in our product descriptions and product images.

Please inspect your purchase immediately upon delivery. If you are dissatisfied with your purchase, contact Customer Service within two business days of receipt, and we will do our best to assist you. We strive to provide fast and seamless transactions to both our consignors and buyers which is why we are unable to honor a request for return that is received after two business days. A business day is Monday through Friday, excluding holidays.

Returned items must be in their original condition at delivery and include their original packaging. If you wish to return an item, you will be responsible for outbound delivery and return shipping charges. Refunds are issued to the original form of payment.

Please note that items listed as final sale are ineligible for return.

What if the item I purchased looks different when it arrives at my home?

We make every effort to satisfy our buyers. If an item arrives in a condition that is different from that shown on our website, please contact Client Service.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards and also offer monthly installment payments through Buy with Affirm. We also have Amazon Pay in checkout.

In what states does sales tax apply?

Sales tax is applied to your Viyet order in accordance with individual state and local regulations if your shipping address is in one of the following states: NY, NJ, CT, DC, FL, MA, NC, IL, CA, and TX.

Can I pay over time?

You can pay over time by using Buy with Affirm. Affirm allows shoppers to make a purchase and pay it off in three, six, or 12 monthly payments with simple, clear, financing fees a fraction of credit card interest rates. Click here to learn more.

Who can I contact about my Affirm loan?

Contact Affirm Customer Service by email at help@affirm.com.

Are there items excluded from promotional discounts?

Some exclusions may apply to pieces of fine art or other select high-value items. Please refer to the terms and conditions of the promotion for details.

May I cancel an order?

You may cancel an order within 48 hours of purchase for a full refund. For orders cancelled outside of the 48 hours, you will be refunded for your order less a 20% restocking fee. To cancel an order, contact Client Service.

May I change an order?

We may be able to make a change to an order depending on the type of shipping selected, the amount of time from the date the order was placed, and the type of change requested. Contact Client Service for details.

Seller's FAQ

What can be consigned?

Viyet accepts well-maintained, quality home furnishings, including antique, vintage, new, and gently-used furniture, lighting, and accessories. We ask that every piece submitted for sale meet the following criteria:

  1. Designer brand, or antique, or vintage age and style with established resale value
  2. Minimum retail price (if applicable) of $1,000 for furniture, $500 for lighting, and $100 for accessories
  3. Excellent or good condition, or able to be restored to excellent or good condition with a little TLC

We are unlikely to accept pieces that have severe stains, are visibly worn, or in need of major repairs and/or refinishing. However, if the pieces are considered to be highly sought after, we may still consider them even if the condition is not optimal. Viyet cannot accept mattresses or nursery items.

What brands are accepted?

To see a list of brands we accept, please click here

We do not accept the following brands:

  • Ikea
  • Crate & Barrel
  • Pottery Barn
  • Ethan Allen
  • Raymour & Flanigan
  • West Elm

In what condition are pieces accepted?

Viyet recognizes that sometimes a rare piece of furniture is appealing to buyers regardless of its condition. For those items that are iconic designs and/or from notable designers, we are willing to accept pieces that need some help to restore their original condition. Examples of this type of help could be applying a new finish to a table, new upholstery to a sofa, or replacing worn nailheads on a chair. Items that require significant refurbishment will be priced lower than our average furniture resale prices to reflect the current condition of the piece and the additional restoration cost required.

How do I schedule a curator appointment?

If your piece is accepted for consignment, you will be asked to provide a few convenient dates and times for a complimentary Curator appointment. After the appointment is scheduled, an expert Curator will be dispatched to the location where the item is housed to photograph, measure, price, and record every detail of the piece.

What can I expect at the curator appointment?

An expert Curator will be dispatched to the location where the item is housed to photograph, measure, price, and record every detail of the piece. The length of an appointment varies based on the number of items for consignment. We typically allocate 15 minutes per item.

Before your appointment:

  • Remove any personal items from the piece (e.g. photos, books, etc.).
  • Remove dust.
  • If a furniture piece, adjust the location and clear the path to the piece for easy photography and moving.

If a furniture piece, adjust the location and clear the path to the piece for easy photography and moving.

How are items priced?

Viyet’s team of experienced curators will price your furniture according to condition, brand name, age, and original retail price, or comparable items on the secondary market. For non-antique or vintage items, resale pricing generally ranges from 40% to 80% below the original price paid. You get to approve all pricing prior to your listings going live

What is the "Make an Offer" feature?

All items will be listed with our Make an Offer feature, which allows buyers to make an offer on your piece. When pricing an item, we provide a price range and offers are negotiated within that price range. We refer to the lowest number in that price range as the reserve price.

What is the commission structure?

Your commission will be based on the net sale amount, which is the final price that we actually receive from the buyer, less permitted deductions. Permitted deductions may include: promotional discounts offered in the interest of selling your items, shipping costs not covered by the buyer, and credit card transaction fees or bank wire fees, all of which are costs we share with you as a consignor.

The commission structure is as follows:

  • 20 or fewer items - 50% commission on the sale amount
  • 21 or more items - 60% commission on the sale amount

Commission structure will be determined at the time of the complimentary Curator appointment.

For trade listings, please call Trade Partnerships at 646.517.0545, Monday through Friday from 9-6 EST, excluding holidays.

What are the fees?

Curator appointments are free of charge, and there is no fee to list on our site. Items remaining in your home for the duration of your agreement will be listed free of charge. We only get paid when your pieces sell. Items moved to our secure storage facility will be subject to a moving and storage fee.

Are prices automatically reduced?

In the interest of selling your items, we run sales and promotions. During these promotions, we may automatically reduce the displayed listing price; however, the pricing will remain within your approved pricing range. As a partner in the sale of your items, we monitor interest in your pieces and may recommend a price reduction in order to help sell your merchandise. No price reductions will be made without your approval.

Is moving & storage an option in my area?

Viyet currently offers a pickup and storage option for items located in New York Metro, Los Angeles, San Francisco, South Florida, Chicago, and North Carolina upon request.

What is the cost of moving and storage?

A price quote for moving and storage is provided upon receipt of your consignor application. The cost for moving and storage depends on the quantity and size of consigned items. The bulk of the moving and storage cost is incurred through the move to storage, so the moving and storage fee is not prorated if a piece sells prior to the end of the six-month agreement.

What happens to stored pieces that don't sell?

Should your items remain unsold at the end of your six-month agreement, Viyet will provide you the option to donate to charity or reclaim your items. Should you opt to donate, we will facilitate a free pickup by a local charitable organization, which can provide the necessary documentation for a tax deduction. In New York, Housing Works is our preferred charitable partner.

If you opt to have unsold items returned to you, you will incur an additional delivery fee. All storage items must be claimed within seven days of the expired agreement or they will become the property of Viyet.

What is the listing period?

The listing period is 6-12-months, with a 60 day listing minimum.

How is my privacy maintained?

We provide our consignors with a discrete way to sell home furnishings, and it is Viyet’s policy to keep all consignor information confidential.

How are offers managed?

Viyet’s Client Service team will manage all of your offers so the only thing you need to do is collect your commission check. When you list with Viyet, you get a dedicated team to manage your offers and help sell your pieces. We will always work to get you the greatest amount for your piece.

What happens after my item sells?

You will be notified by email upon final sale of one or more of your items. The buyer will be responsible for all shipping and delivery charges. Upon delivery, a buyer has 48 hours to return merchandise. If the buyer keeps the merchandise, Viyet will issue commission payment within 30 days of the delivery date (net-30).

Am I responsible for shipping my piece upon its sale?

Buyers are responsible for shipping costs. In the interest of selling your piece, we may offer a shipping promotion, and that would be an expense that we share with you as a consignor.

  • Furniture: Viyet coordinates white glove shipping of furniture items.
  • Small items and accessories: You will be responsible for packing and shipping small-parcel items (accessories, table lamps, side tables, etc.) within five business days of sale confirmation. Our Client Service team will provide you with a pre-paid Fedex shipping label to use with small-parcel shipments, and you may submit a receipt to be reimbursed for any FedEx packing services.

What is the payment timeline?

Upon delivery, a buyer has 48 hours to return merchandise. If the buyer keeps the merchandise, Viyet will issue commission payment within thirty (30) days from the delivery date.

How will I receive payment for my piece?

Payment is issued via direct deposit with Bill.com or in the form of a check.